SHIPPING POLICY OF IVY AND PRIME

 

IVY AND PRIME is the intellectual property of MPK I GATE Pvt. Ltd, a company incorporated under the provisions of the Companies Act, 2013, which has its office at 1st Floor 27, Rajpur Road, Civil Lines, Delhi - 110054 INDIA MPK I Gate is managing and operating the website, The domains are Entrepreneurship, Fashion, Fitness, Health, Wellness, Home, Food and Nutrition, Personal and Beauty Care with Doctor and Expert Consultation applications at ivyandprime.com (collectively referred to as the “IVY AND PRIME Platform”), through which it inter alia facilitates the sale and purchase of various domain products (“Products”) to the customers of the IVY AND PRIME Platform (to “customer” or “user” or “users” or “you” or “your”).

Only persons who can enter into legally binding contracts as per the Indian Contract Act, 1872, i.e., persons who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use and access the Ivy And Prime Platform. If you are a minor i.e., under the age of 18 years, you may use the Ivy And Prime Platform only with the involvement of a parent or guardian.

This delivery and shipping policy (“Policy”), together with the Terms sets out our policies and procedures towards delivery and shipping of Products purchased on the Ivy And Prime Platform.

We provide shipping and delivery of our Products all over India. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a

hassle-free experience in receiving the Product that you have ordered from the Ivy And Prime Platform. We make all commercially reasonable endeavours to ensure that the Products are delivered to you in a timely fashion.

Terms Of Shipping and Delivery

We partner with third party logistic service providers in order to effectuate Product shipping and delivery to you ("Logistic Partners"). We shall provide the details of the Logistic Partner which will

be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Ivy And Prime Platform at the time such Product is processed and successfully handed over to the Logistic Partner by us. Our standard dispatch timelines range from 1-4 (One to four) working days (excluding Saturday and Sunday) from the date of order of the Product by you on the Ivy And Prime Platform. In any case the user will be provided with an estimated timeline for the delivery of the Product purchased from the Ivy And Prime Platform. This estimated timeline shall be notified to the user on the order confirmation page displayed at the time the order is based on the pin code the user chooses for getting the product delivered. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us. You agree and understand that though we effectuate Product delivery to the users through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third party service providers.

You agree and understand that though we endeavour to ship and deliver our Products all across India, we may, in our sole discretion, determine a select list of areas which are unserviceable for delivery of Products. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Ivy And Prime Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such users at the time of placing an order for purchase of Products on the Ivy And Prime Platform. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the Ivy And Prime Platform.

You agree and acknowledge that to effectuate timely delivery of the purchased Products to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Ivy And Prime Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information to enable us to execute a successful delivery of the products.

We wish to ensure secure delivery through a one-time password (“OTP”)for all the products shipped to you. To receive secure delivery of your consignment, an OTP will be sent to your mobile number only, after the item is dispatched for onward delivery. You will be asked to share the OTP with the logistic partner so that they are able to enter it on their device. Once the correct OTP is entered, the logistic partner will deliver the package to you. If you are unable to locate the OTP at the

time of delivery, the logistic partner can resend it to your registered mobile number on your request. Your OTP is valid until the end of the delivery day.

Shipping Methods and Delivery Timelines

Domestic Shipping

We will attempt to deliver the purchased products to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 3 (three) attempts to deliver the purchased Product(s) to you. If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.

Expedited shipping ensures the fast delivery of goods to your customers. This shipping model caters to businesses that deal in time-sensitive or luxury goods. In most cases, expedited shipping can take 1-3 days for domestic shipments

While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

Logistical issues beyond our control;

Unsuitable weather conditions;

Political disruptions, strikes, employee lockouts, etc.;

Acts of God such as floods, earthquakes, etc.;

Other unforeseeable circumstances.

In such events of delay, we shall make reasonable attempts to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Ivy And Prime Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.

We endeavour to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are

merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by the you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.

Once you place an order on the Ivy And Prime Platform, we process such an order and hand over the purchased Product to our Logistic Partner. The user will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the user in tracking the status of delivery of the purchased Products. The user may use the tracking identity number on the Ivy And Prime Platform or the website and/or the mobile application of the Logistic Partner to check the status and location of the purchased Product and its estimated time of delivery. Our customer service team coordinates with the Logistic Partners to ensure that the Products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Products on a real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.

We reserve the right to charge or collect shipping fees on Products from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fee for the delivery of purchased products, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defective, damaged, deficient or incorrect product (for reasons attributable to, and accepted by us after due video verification in our sole discretion) has been delivered. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you.

Shipping and Delivery Fees shall be charged as per the following: Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of

Product on the Ivy And Prime Platform and the same being duly acknowledged by us, our

reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns of purchased Products in accordance with our Cancellation, Return and Refund Policy.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and link to the carrier's website. You can use this tracking number to monitor the status of your shipment in real time. Please note that tracking may take up to 24–48 hours to become active.

DELIVERY & SHIPMENT TRACKER:

Estimated Delivery & Shipping Charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout.

Shipping Restrictions

P.O. Boxes: We do not ship to P.O. Boxes for certain carriers or shipping methods. Please use a valid street address.

Restricted Areas: Certain countries or regions may have shipping restrictions due to customs regulations, import restrictions, or other factors. If shipping to your country is unavailable, we will notify you immediately after your order is placed.

Lost or Damaged Shipments

While we take every precaution to ensure that your order is packaged securely, sometimes damage or loss can occur during shipping. If your order is lost or damaged during transit:

Lost Shipments: If your shipment does not arrive within the estimated delivery time, please contact our customer service team within 30 days of the shipping date for assistance.

Damaged Shipments: If your order arrives damaged, please notify us within 7 days of delivery. We may request photos of the damaged product and packaging for further investigation.

Contact Information

For any questions regarding shipping, delivery timelines, or tracking, please contact us at:

Email: Ivyandprime@gmail.com

Phone: 8860583599

Mailing Address: MPK I GATE PVT. LTD. 1st Floor 27, Rajpur Road,Civil Lines , Delhi - 110054

Policy Changes

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website with the date of the last update. Please review this policy periodically to stay informed of any modifications.

By making a purchase on Ivy and Prime website, you acknowledge that you have read, understood, and agreed to this Shipping Policy. Thank you for shopping with us!